Terms of service

Article 1 – Definitions

The following definitions apply to these Terms and Conditions:

Company / We / Us:
Shenzhen Yingling Cross-border Enterprise Consulting Co., Ltd., trading as Aethel Muse

Customer / You:
Any individual who places an order through our website for personal, non-commercial use.

Day:
A calendar day.

Order:
A request placed by the customer to purchase products via our website.

Product:
Any physical item offered for sale by Aethel Muse.

Distance Contract:
A contract concluded electronically via our website without physical contact between the parties.

Terms and Conditions:
These Terms & Conditions of Aethel Muse.

Article 2 – Company Information

Company Name: Shenzhen Yingling Cross-border Enterprise Consulting Co., Ltd.
Trade Name: Aethel Muse
Company Registration Number: 91440300MAKFWDJU30
Representative: Tang Hanjiao
Email: info@aethelmuse.com
Phone number: +86 15718373932
Registered Office:
Room 213, Zone B, Kaicheng High-tech Park, Taoyuan Community, Dalang Street, Longhua District, Shenzhen, China

Article 3 – Applicability

These Terms and Conditions apply to all offers, orders, and agreements between Aethel Muse and the customer.

By placing an order, the customer confirms acceptance of these Terms & Conditions.

If any provision of these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions shall remain fully effective. Any invalid provision will be replaced by a provision that most closely reflects the original intent.

Article 4 – The Offer

All product descriptions, images, specifications, and prices on our website are provided as accurately as possible.

However:

Images are for illustrative purposes only
Color variations may occur due to screen settings
Minor errors or inaccuracies do not bind Aethel Muse

We reserve the right to modify or discontinue any offer without prior notice.

Article 5 – The Agreement

A contract is formed once:

The customer places an order, and
Payment is successfully completed

We reserve the right to refuse or cancel an order if:

Payment cannot be verified
Incorrect information is provided
Fraud or abuse is suspected

Order confirmation will be sent electronically via email.

Article 6 – Prices & Modifications To The Service

All prices are listed in Canadian Dollars (CAD $).

The prices listed on the product pages are final prices. Since delivery originates from a non-EU country (China), we ship all orders DDP (Delivered Duty Paid). We cover all applicable import taxes and customs duties. The buyer will not incur any additional costs upon delivery by the postal or courier service.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Article 7 – Shipping & Delivery

Orders are shipped to the address provided by the customer at checkout.

Estimated delivery times are indicative, not guaranteed.

We are not liable for delays caused by:

Customs clearance
Courier delays
Incorrect address details
Force majeure events

Risk of loss transfers to the customer upon delivery.

Article 8 – Returns & Right to Cancel

Customers may request a return within 30 days of delivery, subject to our Return & Refund Policy.

Key points:

Returns are not free
Return shipping costs are the responsibility of the customer
All returns must be approved before shipment
Items must be unused, unworn, and in original packaging
Certain items (including hygiene products and custom-made items) are non-returnable

Full details are outlined in our Return & Refund Policy.

Article 9 – Refunds

Approved refunds will be issued to the original payment method within 10 business days after inspection.

Refunds will not be issued if:

Return conditions are not met
Items are damaged due to misuse
The return arrives at an incorrect address

Warehouse And Returns Centre
Room B104, Kaicheng High-Tech Park, No. 11 Jiali Road, Dalang Street, Longhua District, Shenzhen, Guangdong Province, China 518109