Shipping policy

At Aethel Muse, we aim to provide a smooth and transparent shipping experience for all customers.

Order Processing

Order Cut-Off Time:
10:00 PM (ET)

Orders placed before the daily cut-off time are processed within:

Processing Time:
1–2 business days (Monday–Saturday)

Orders placed after the cut-off time will begin processing on the next business day.

Delivery Information

Estimated Delivery Time:
5–8 business days (Monday–Saturday)

Total Estimated Delivery Time:
6–10 business days (Order processing + shipping)

Please note that delivery times are estimates and may vary due to factors beyond our control, including courier operations, peak seasons, weather conditions, or customs processing.

Shipping Origin

Products are shipped from our fulfilment warehouse located in China.

Warehouse Location:
Room B104, Kaicheng High-Tech Park, No. 11 Jiali Road, Dalang Street, Longhua District, Shenzhen, Guangdong Province, China 518109

Shipping Costs

We currently offer:

Free Standard Shipping

No additional shipping fees apply.

Shipping Carriers

Orders may be delivered using trusted logistics providers and local delivery partners depending on destination and availability.

Examples include:

  • Canada Post
  • FedEx
  • UPS
  • DHL
  • YunExpress
  • Local regional delivery couriers

Carrier selection may vary depending on destination and operational requirements.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Tracking details may take up to 48 hours to become active after shipment.

Customs & Import Charges

International orders may be subject to customs procedures depending on local regulations.

Any customs charges, duties, or import taxes that apply are the responsibility of the customer unless otherwise stated at checkout.

Delivery Issues

If:

  • Your order arrives damaged
  • Your order is incomplete
  • Your order has not arrived within the estimated delivery timeframe

Please contact us as soon as possible and we will work with you to resolve the issue.

We recommend reporting any delivery issues within 48 hours of receipt.

Returns

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return shipping costs for unwanted items are the responsibility of the customer.

Please refer to our Returns & Refund Policy for complete details.

Customer Support:

Email: info@aethelmuse.com

Customer Service Hours:
Monday to Saturday
09:00–17:00 ET

We aim to respond within 1 business day.