Shipping policy

At Aethel Muse (operated by Shenzhen Yingling Cross-border Enterprise Consulting Co., Ltd. (China)), we aim to provide a smooth and transparent shipping experience for all customers.

Order Processing

Order Cut-Off Time:
10:00 PM (ET)

Orders placed before the daily cut-off time are processed within:

Processing Time:
1–3 business days (Monday–Friday)

Orders placed after the cut-off time will begin processing on the next business day.

Delivery Information

Estimated Delivery Time:
5–8 business days (Monday–Friday)

Total Estimated Delivery Time:
6–11 business days (Order processing + shipping)

Please note that delivery times are estimates and may vary due to factors beyond our control, including courier operations, peak seasons, weather conditions, or customs processing.

Shipping Origin

Products are shipped from our fulfilment warehouse located in China.

Warehouse Address:
Room B104, Kaicheng High-Tech Park, No. 11 Jiali Road, Dalang Street, Longhua District, Shenzhen, Guangdong Province, 518109, China

Shipping Costs

We currently offer:

Free Standard Shipping

No additional shipping fees apply.

Shipping Carriers

Orders may be delivered using trusted logistics providers and local delivery partners depending on destination and availability.

Examples include:

Canada Post
FedEx
UPS
DHL
YunExpress
Local regional delivery couriers

Carrier selection may vary depending on destination and operational requirements.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Tracking details may take up to 48 hours to become active after shipment.

Customs & Import Charges

Aethel Muse is based in China, all orders are shipped DDP. The buyer will not incur any additional import taxes or customs duties upon delivery.

Delivery Issues

If:

Your order arrives damaged
Your order is incomplete
Your order has not arrived within the estimated delivery timeframe

Please contact us as soon as possible and we will work with you to resolve the issue.

We recommend reporting any delivery issues within 48 hours of receipt.

Returns

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return shipping costs for unwanted items are the responsibility of the customer.

Please refer to our Returns & Refund Policy for complete details.

Contact Information

Company Name: Shenzhen Yingling Cross-border Enterprise Consulting Co., Ltd.
Trade Name: Aethel Muse
Company Registration Number: 91440300MAKFWDJU30
Representative: Tang Hanjiao
Email: info@aethelmuse.com
Phone number: +86 15718373932
Registered Office:
Room 213, Zone B, Kaicheng High-tech Park, Taoyuan Community, Dalang Street, Longhua District, Shenzhen, 518109, China